Shoeline Reviews

I bout a pair of Korkease boots at Christmas. They were oversized. When I returned them For a different size they sent them back and wouldn't give me a smaller size. I wore them in house to see if they fit and they said "they had been worn". I spend $50 for return postage to them and asked for a store credit. I have received no response. It has been 2 months. Poor customer service.

Shoes are ok quality sent them back because they fit narrow. Let me be clear on this I put them on my feet once, ONCE to try them on and they were way too narrow so I sent them back and wanted a refund. Didn't hear anything for weeks so I decided to call and they told me that the shoes were wo
Rn and they could not accept them because they were damaged so im not going to get my money back 98$ down the drain. Again let me say this clear enough so everyone knows the shoes wouldn't even fit on me so there was no way they could have been worn or damaged. Do not buy from this company its a scam.

I canceled a order and the next day they shipped the order anyway. Ups put it on hold. It took 5 days to return the order. Now they say it will be 3 business days to get a refund. Just another way to hold the money when they should not have shipped the order in the first place. I will not buy from shoeline again. I have been waiting for a supervisor to return my calls for a week.

Order placed and got approved email and after 10 days of no shipping I checked status online. My order was on backorder with no available date, this was a Christmas present. I called customer service and explained I haven’t even received an email of my order being on backorder and she said no we don’t notify you it should have told me when I checked out. It was in stock when I purchased I have a screen shot to prove no backorder notice, I had to cancel my order and now hurry to find another pair before Christmas. I understand items being out of stock but customer service should have notified me.

I purchased a pair off boots they came in I tried them on while sitting in my living room stood up and sat back down to realize I needed a different size. I come home today to the box of boots I was hoping to return with a note that says these boots have been warn. Yes I put my feet in them to see if they fit and I immediately took them off. DO NOT BUY ANYTHING FROM SHOELINE.com. And if you do I guess you should visually check the size just by looking at them still in the box. So I'm left with a pair of boots that do not fit and I'm out the money. So best of luck to shoppers and shoeline go $#*! your self

Ordered 8.5 and got W8.5 box said 8.5 so shoes were in wrong box and clearly wide. Sent back and 3 weeks later received the same W8.5 in a 8.5 box. When I called to return was told this was a final sale. Never was it listed as a final sale or it had changed during the return of the pair I sent back. I was able to return only after explaining I was sent the wrong shoe size again. Will not order from a company if I will have a problem returning something. Too many other shoe companies to order from.

Item was in stock. Placed order received info that item is ready to ship. Then 3 days later received email that order is cancelled. Cannot approve of this websire.

I ordered a pair of shoes. They were too big so I used the return label included in the package. They promptly returned my money less shipping charge. I will shop with them again.

I ordered a pair of shoes. They were too big so I used the return label included in the package. They promptly returned my money less shipping charge. I will shop with them again.

Would have given a 0 if I could. I made a purchase for a pair of boots on line in late December. About a week later I received an e-mail stating that the order was cancelled. I then purchased a different pair of boots elsewhere. About a week after that I received an e-mail from Shoeline stating that my order shipped!
I called Shoeline and expressed my dissatisfaction and they couldn't have possibly cared less. All they offered was to allow me to return the shoes, which means I am then stuck with the pair I liked less. Not only is it a bad customer experience, but it is illegal to ship an order after you cancel it. Will never buy from them again.

I have purchased nylons before from shoeline and always receive exactly what i ordered. And I always order the same thing.

This time I ordered 5 nylons in EE Black. What I received was one EE Black and four B Nearly Nude. Not even close. The packing list inside clearly showed what my order SHOULD have been

And because I was outside the 30 day window, since I always order nylons in advance so that I am never without, I cannot return them.

Waste of my hard earned money.

I the received the boots approx 3/14 I sent boots back 3/15, in original box as needed, my tracking # shows they received the boots, they refuse to exchange for smaller size stating the boots were worn, I had put them on to ck size then repackaged and sent back have asked my credit card to put in a dispute.

Ordered a shoe and started messaging when I wasn't getting a sent notification. They immediately put the money on hold and I never got a tracking number. I started messaging when the 2-3 business day didn't happen. Couldn't get them to even look at my account. They kept saying I needed to wait longer. About business day number 5 I started calling since it was a gift. Was told I would receive a call back in 24 hrs they were calling the warehouse. At this point the money was sent back so I wasn't sure I was even going to get the shoes. The shoes magically appeared that day. 2 days later a shipping number was finally sent to me and the money disappeared from my account again. The whole thing was odd, rude and not very business like. Funny part, I thought I was going with a reputable business when I could have purchased the shoes for $80 less off a eBay store. What a mistake. Save yourself the headache... don't shop here. Shoes were half a size too big but not going to bother sending for exchange. Can't imagine that is a fun experience ().

Sent me the completely wrong boots, wrong brand, wrong style, wrong size. I contacted them for a return label, which they sent... they confirmed receipt... then nothing. I have send 4 follow-ups with no response, never received a credit on my card or the correct shows sent. I have disputed the charge with my credit card company.

Bought shoes that they advertised as a size 10. They DID NOT advertise them as "women's 10". I called them to exchange for my size and the woman said "we cannot exchange them because we no longer carry that size in that shoe". No longer carry that size? How did I get this size? Someone send these back also? I basically said "you can't exchange them because you don't carry anymore of that shoe in that size"? I asked if she had the size I needed in a different color and she reiterated the fact "they no longer carry that size so we can't exchange them"! PLEASE PLEASE PLEASE people, DO NOT DO BUSINESS WITH THIS BUSINESS. Read the reviews on anything you purchase online. My dad always said " don't buy anything sight unseen"! I should've listened to him. It's unfortunate but this is why all the malls are closing, online services which cannot compare with person to person interaction. It gives them the ability to lie and be sarcastic to you...